Not long ago, I gave a client a recommendation for replacement tires on his Toyota.  I did quite a bit of research, checking on-line customer reviews, periodicals, manufacturers web sites, and verifying the original Toyota specifications for the vehicle.  I also did the foot work and price-shopped for a tire dealer in his vicinity.  Although it was a national brand, the tire store had a great reputation and the client was very happy with his purchase as well as the improved performance of his Toyota.

Recently, one tire lost a chunk out of its' sidewall, and had to be replaced because of the potential safety issue.  The client took the car in and much to his surprise (and mine) this particular tire, a MAJOR BRAND, had no replacement warranty.  I was dumb-founded as I had never heard of a passenger car tire not having a warranty, of any kind.  I assumed, as did the client, there was a warranty on her every-day passenger car tires.  If I even thought it was possible the tires might not have a warranty, I would have recommended the second choice for tires to the client, from the start.

Lesson 1: Make certain the tire your buying comes with some kind of replacement warranty.

Lesson 2: A good vendor or retailer can bail you out, especially if you're perceived as a loyal customer.

Since the original purchase, the manufacturer has added a replacement warranty for these particular tires and, although the client was charged for the tire, the dealer added-on the replacement warranty for all four tires which was worth at least what the tire cost (about $15 per tire).  The dealer didn't charge for any mounting, stem or other ancillary charges on the tire as well.  Why?  Because the dealer was building the relationship and saw my client (their customer) as a long-term customer.

As much as I think I've learned over the years, there is always more to keep me on my toes!