Broken Cell Phone? You Don't Need To Buy A New One!

I stopped paying that monthly "insurance" (now $6-7 a month) for my cell phone after a customer-service-deficient experience when I needed to replace a phone a few years ago; It wasn't my fault SOMEONE pushed me into the pool at a fundraising event to get a laugh.  Since then, I've had my share of visits to the AT&T store for help in replacing a phone.  Of course the phone company is all to happy to give you a phone or sell you one for $300 less than the "retail" price, provided you extend your contract for another two years.

As you might know from your own experience, dropping any phone is not really good for it.  Although newer phones are heartier than those we started with many moons ago, I still manage to (eventually and consistently) break mine.  So, of course, I go to the AT&T store and the guy can't figure out how to fix my recently broken phone.  I don't have insurance and I'm NOT signing a contract extension to get a new one.

Distraught about the perception others might have when they see me using a phone that looks like it came from the trash at a second-rate motel, I go back to my office and begin my internet search to find a solution.  I found two sites that looked credible.  Happily, the one that was the most professionally presented was also a company in California.  (Anytime I shop on the internet, I always favor the business that is geographically closest to me.  This means a quicker turnaround and lower shipping costs.)  Here's one of the best discoveries I have found in a long time...

CellullarDR is located in Glendale, California.  Navigating their web site is relatively simple and straight-forward.  There is plenty of useful information which walks you through the whole process before you even start.  You pick-out the service that fits your phone problem on their web site, pre-pay, get an order i.d., and send your phone to them.  From start to finish, I had my like-new phone back in my hands within 6 working days.  Their site promises step-by-step status updates but all I got was an acknowledgement of the receipt of the phone when I sent it.  I had to call a few days later to get a status report.  That said, they delivered what I expected and I was very pleased.  The $39 fee certainly beat spending gads of time and twice the price trying to buy a used, activated phone to replace mine on eBay. When you start the order process you're also given the option of having CellularDR make a CD or printout all of your phonebook, and they can save your pictures as well.  Think your water-damaged or screen-destroyed phone can't be fixed?  Give CellularDr a try!   www.CellularDr.com

Posted by ASK Casey at 5/9/2009 8:24 PM
Categories: uncategorized
 

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